FAQ
Frequently asked questions
Everything guests and hosts usually want to know before booking. If your question is not here, message us and we will answer it straight.
Booking
Yes. We deliver across our full published service area and travel further for multi-day or corporate events. Enter your venue ZIP on the booking page and the travel fee — if any — is calculated and shown before you pay. We never add travel costs after the fact.
Most events book two to four weeks ahead, but weekend dates in wedding season and June go quickly. We only display dates that are genuinely still open, so if your date is showing, it is available right now.
Digital delivery is standard and unlimited. If you want physical prints, add the Premium Print Package for two 4x6 prints per session or the Unlimited Prints add-on. Prints are produced live on our professional printer.
Digital and Open Air booths need roughly 7 ft by 7 ft of clear floor space with a nearby power outlet. The 360 booth needs about 10 ft by 10 ft. We will confirm the exact footprint with you before the event.
General
Yes. Every package includes a professional attendant for the full booked duration. They set up the booth, dress the backdrop, manage the guest queue, run the gallery and stay until the end of your rental. Additional attendants are available as an add-on for large events.
Most setups take 45 to 60 minutes. If your venue has limited load-in access, add the Extended Setup add-on and we will arrive up to three hours early to style everything before guests arrive.
Yes. A QR code on the backdrop display links to the live gallery, so guests can download or share their photos on their own phones throughout the event.
Yes. The Custom Branding add-on places your logo, monogram or event wording on every frame, and the Custom Overlay Design add-on creates a template from scratch to match your theme and colours.
We carry spares for every critical component and our attendants are trained to diagnose and swap on site. In the unlikely event we cannot resolve it, we work with you immediately on a partial refund — that has never happened, but the policy is in writing.
We do. Multi-city and multi-state corporate runs are routine for us, as are destination weddings. For anything beyond our listed service areas, send a quote request and we will price it for you.
Yes — the full template library is browsable on this site, filterable by event type and format, and searchable by template ID. You can also request specific designs with your quote.
There is no minimum guest count. There is a minimum rental duration, which is two hours for the Digital and Open Air booths. If your event is shorter, we can usually combine guests into a tighter window — send us a quote request.
Our Open Air booth is exactly that. If you want a photographer wandering the room in addition to the booth, that is a separate service — send a quote request and we will price it.
Payments
You can pay in full, or secure your date with a deposit. The deposit is applied to your final total and the remaining balance is due by the date shown on your booking confirmation. Both options are shown on the last step of booking so you can see the exact numbers before you choose.
More than 30 days out, deposits are refunded in full. Between 14 and 30 days, deposits convert to a rescheduled date or 50% is refunded. Inside 14 days the deposit is non-refundable. Full details are in our Terms & Conditions.
Still unsure?
Ask us directly
We answer every message within one business day — usually much faster.